Shipping policy

Shipping Policy – J2H Perfumes

At J2H Perfumes, we are committed to delivering your fragrances safely and on time. Please read our shipping policy carefully to understand how we process and ship orders.

1. Shipping Partner

All orders are shipped through our trusted logistics partner iThink Logistics and their courier network to ensure fast and secure delivery across India.

2. Shipping Locations

We currently ship to all serviceable locations across India.

If your location is not serviceable by our courier partners, our team will contact you for an alternate solution or refund.

3. Order Processing Time

  • Orders are processed within 24–48 hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a confirmation message/email with tracking details.

4. Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 2–4 business days
  • Other Cities/Towns: 3–6 business days
  • Remote Locations: 5–8 business days

Delivery time may be delayed due to unavoidable situations like weather issues, courier delays, festivals, strikes, or unforeseen circumstances.

5. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Order value

Any free shipping offer (if applicable) will be automatically applied during checkout.

6. Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS/Email.

You can also track your order anytime using the tracking link provided.

7. Delivery Attempts

Our courier partner will attempt delivery up to 2–3 times.

If delivery fails due to incorrect address, unavailability, or refusal to accept the parcel, the order may be returned to us. In such cases, reshipping charges may apply.

8. Address & Contact Details

Customers are responsible for providing correct shipping details.

Please ensure:

  • Complete address with landmark
  • Correct mobile number
  • Proper pin code

J2H Perfumes is not responsible for delays or non-delivery due to incorrect details provided by the customer.

9. Damaged / Leaked / Missing Products

We take packaging seriously to ensure your perfumes arrive safely.

If you receive a product that is:

  • damaged
  • leaked
  • broken
  • missing items

You must contact us within 24 hours of delivery with:

  • Unboxing video (mandatory)
  • Clear images of the package and product

Without an unboxing video, we may not be able to process replacement/refund requests.

10. Cash on Delivery (COD)

COD availability depends on your location and courier serviceability.

Additional COD charges (if applicable) will be shown at checkout.

11. Undelivered / Returned Orders

If an order is returned due to:

  • incorrect address
  • customer unavailable
  • refusal to accept delivery
  • failed delivery attempts

Then:

  • Shipping charges will not be refunded
  • Re-shipping charges may apply

12. Contact Us

For any shipping-related queries, contact us:

📧 Email: support@j2h.in 
📞 Phone/WhatsApp: +91-88875 44762
🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)